Common questions before, during and after using DoctorVi. If you don't see your answer here, contact [email protected].
Updated: 2026-04-27
Yes. Browsing, asking questions, opening treatment requests and chatting with verified clinics are all free for patients. Clinics pay to be listed and to respond.
No. DoctorVi is an information and matching platform. Treatment decisions, diagnoses, prescriptions and surgical procedures must come from a qualified physician after a personal consultation. See our Medical Notice.
We check identity, current medical license, clinic operating permission, professional liability insurance, the registered address, and known sanctions. Full method on the Verification page. The green "Verified" badge is shown only when all checks pass.
When you publish an open request, qualified clinics see it and can send offers. Your direct contact details are not shared with a clinic until you accept its offer or actively start a chat. You can withdraw a request at any time.
Health data is processed on the basis of your explicit consent (Art. 9 GDPR / KVKK Art. 6). It is stored encrypted, only on EU infrastructure, and shared with a clinic only when you contact that clinic. See the Privacy Policy.
Yes — and we publish both positive and critical reviews, provided the experience is genuine and the content does not break our community rules. The clinic is notified and may reply. We do not remove reviews on commercial request.
Write to [email protected]. We acknowledge complaints within 48 hours. While the case is open, the clinic profile may be temporarily suspended.
Yes — from your account settings. Personal data is removed in line with our retention policy and is not recoverable from production systems after deletion.